Terms of Service
Last Updated: May 18, 2026
Welcome to Better Air Spokane. By accessing our website, requesting a quote, scheduling service, communicating with us, or using our services, you agree to these Terms of Service.
Services
Better Air Spokane provides air duct cleaning, dryer vent cleaning, filter-related services, and related indoor air quality services.
All services are subject to availability, service area, property access, safety conditions, and final confirmation by Better Air Spokane.
Eligibility and Authorization
You must be at least 18 years old or have authority from the property owner, tenant, property manager, or responsible party to request services.
By scheduling service, you confirm that you are authorized to allow Better Air Spokane to access the property and perform the requested work.
Quotes and Pricing
Prices may vary based on home size, number of systems, accessibility, service type, property conditions, promotions, discounts, or additional work requested.
We do our best to provide clear pricing before service begins. If conditions are different than expected, we may discuss updated pricing or service recommendations before proceeding.
Scheduling and Cancellations
Appointments are subject to availability and confirmation.
We may reschedule or cancel appointments due to emergencies, weather, staffing, equipment issues, unsafe work conditions, access issues, or unforeseen circumstances.
Customers are expected to provide reasonable notice for cancellations, rescheduling, access issues, or changes to the requested work.
Access and Work Areas
By scheduling service, you authorize Better Air Spokane to access the areas reasonably necessary to perform the requested work. This may include vents, returns, furnace areas, utility rooms, basements, crawlspaces, attics, garages, laundry areas, dryer vents, or other related spaces.
Customers are responsible for providing safe and clear access to work areas.
We are not responsible for pre-existing conditions, hidden damage, inaccessible areas, fragile or improperly installed components, pest activity, mold, disconnected ductwork, unsafe wiring, unsafe work areas, or other hazards not caused by Better Air Spokane.
Use of Utilities
You authorize Better Air Spokane to use reasonable amounts of electricity, lights, outlets, water, or other standard utilities as needed to perform service.
Better Air Spokane is not responsible for problems caused by outdated, overloaded, damaged, or improperly installed electrical systems, outlets, breakers, or utilities.
Photos and Documentation
We may take photos or notes related to the service, including before-and-after photos, equipment photos, access areas, ducts, vents, dryer vents, furnace areas, or other relevant service details.
These photos or notes may be used for service documentation, customer communication, quality control, training, internal business records, or to help explain findings and recommendations.
We will avoid intentionally sharing personal or sensitive household information in public marketing materials without appropriate care.
Communications
By submitting your phone number, email address, or other contact information, you agree that Better Air Spokane may contact you about your inquiry, quote, appointment, service, invoice, customer support request, or related business matter.
Communication may occur by phone, email, text message, voicemail, or other reasonable methods.
SMS/MMS text messages are sent when you opt in or when otherwise permitted by law. Promotional text messages, review requests, special-offer texts, seasonal reminder texts, and occasional promotional messages require SMS consent.
Consent to receive SMS/MMS text messages is not required to purchase goods or services from Better Air Spokane.
SMS/Text Messaging Terms
By providing your mobile phone number and opting in to receive text messages, you agree that Better Air Spokane may send SMS/MMS messages to the phone number you provide.
Messages may include quote follow-up, scheduling and appointment coordination, appointment confirmations and reminders, technician arrival updates, service photos, invoice or payment links, receipts, customer service follow-up, review requests, special offers, seasonal reminders, and occasional promotional messages.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any text message from Better Air Spokane. After opting out, you may receive one final confirmation message confirming that you have been unsubscribed.
For help, reply HELP or contact Better Air Spokane at 509-309-0939 or hello@betterairspokane.com.
Consent to receive SMS/MMS text messages is not required to purchase goods or services from Better Air Spokane.
Your use of our website and services is also governed by our Privacy Policy.
For more information about SMS consent and text messaging terms, visit:
SMS Consent: https://www.betterairspokane.com/sms-consent
Payments and Invoices
Customers are responsible for payment for services provided, unless otherwise agreed in writing.
Invoices, receipts, or payment links may be sent by email, text message, or other communication method.
Promotions and Discounts
Promotions, discounts, or special offers may be subject to expiration dates, eligibility requirements, service-area limits, availability, and other restrictions.
Unless stated otherwise, promotions and discounts may not be combined.
No Guarantee of Specific Results
We work hard to provide high-quality service, but results may vary based on the age, condition, design, accessibility, and maintenance history of the home, duct system, dryer vent, HVAC system, or related components.
Limitation of Liability
To the fullest extent permitted by law, Better Air Spokane is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of our website or services.
Our maximum liability is limited to the amount paid for the specific service giving rise to the claim.
Website Use
You agree not to misuse our website, submit false information, attempt unauthorized access, interfere with website functionality, or use our website for unlawful purposes.
Governing Law
These Terms are governed by the laws of the State of Washington.
Updates to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
Better Air Spokane
28 W 3rd Ave Ste 102
Spokane, WA 99201
Phone: 509-309-0939
Email: hello@betterairspokane.com
Website: https://www.betterairspokane.com
Privacy Policy: https://www.betterairspokane.com/privacy-policy
SMS Consent: https://www.betterairspokane.com/sms-consent